We believe in providing quality products and excellent customer service. We recognize that occasionally a product may have factory defects, become damaged during shipping, or be incorrectly fulfilled. If for any reason you are not satisfied with your purchase when it arrives, please contact us promptly with your concern by emailing Rednovabooks@gmail.com and we would be glad to review your situation.

Any request must be made within two weeks of initial shipment delivery. We reserve the right to determine what we can or will offer (e.g., exchange, refund, return, etc.).

Elective Returns for Refund

You may select to return—at your own expense—any undamaged, unpersonalized, correctly delivered item to our warehouse for a full refund of the product cost. Please email Rednovabooks@gmail.com to let us know you would like to return your order within two weeks of product delivery.

Digital Products

Digital products—ebooks, audiobooks, any other downloadable file, or any redemption code not fully controlled by Red Nova Books LLC—cannot be returned, and thus are not eligible for a refund. Any purchase bundling both digital and physical products may be eligible for partial refunds in some situations.

Involuntary Returns

If we receive a returned package at our warehouse, we will reach out to you to confirm your address for reshipment. We will send a follow-up email after one week, and if we do not hear back within seven days of our follow-up email your order will be refunded (not including shipping) and placed back in inventory.